> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kombify.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your account and your data

> How to ask kombify to delete your account, what happens next and what is kept

You can ask kombify to delete your account at any time. There is no delete
button that works instantly: you send a request by e-mail, and kombify carries
it out.

## Before you start

* Delete your account only if you are sure. Deleting removes your Stack
  Identity, keys, domains and all your preferences.
* **Save what you need first.** Once the deletion is carried out, your data
  is gone. kombify deletes it without undue delay and at the latest within 30
  days of your request.
* A self-service data export button is not built into the dashboard today. To
  get a copy of your data, ask for it in the same e-mail.
* Running paid plans: deleting your account also cancels them at the earliest
  possible date. kombify points this out to you before deleting. If you only
  want to stop paying, see [Change or cancel your plan](/apps/cloud/plans-and-billing).

## Steps

<Steps>
  <Step title="Sign in and open your account settings">
    Open **Settings** from the account menu, then the **Account** tab.
  </Step>

  <Step title="Choose Request deletion">
    At the bottom, in the red "Danger zone", choose **Request deletion**. This
    opens a prepared e-mail to `info@kombify.io` with the subject "Delete my
    kombify account". If no e-mail program opens, write the e-mail yourself
    from the address of your account.
  </Step>

  <Step title="Send the e-mail">
    Send it from the e-mail address of your account. You may add a request for
    a copy of your data. To protect your data, kombify may ask you to verify
    your identity.
  </Step>

  <Step title="Wait for the answer">
    kombify completes the deletion within 30 days.
  </Step>
</Steps>

## What happens to your data

* Your account data is deleted at the latest within 30 days of your request.
* Security and audit logs of your account are kept while the account exists.
  After deletion, personal details in them are deleted or pseudonymised.
* Invoices and accounting records are kept for the periods the law requires.
  The privacy policy lists the periods.

The full text is in the [privacy policy](https://kombify.io/privacy) and the
[terms](https://kombify.io/terms).

## Check that it worked

You receive an answer to your e-mail. After the deletion, signing in with the
account no longer opens your dashboard.

## If something goes wrong

* **The Request deletion button opens nothing.** Write to
  [info@kombify.io](mailto:info@kombify.io) with the subject "Delete my kombify
  account". Never send a password.
* **No answer.** Check your spam folder, then write again and mention the date
  of your first e-mail.


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