Subscriptions

This guide covers how to manage your kombify Cloud subscription, including upgrading, downgrading, and billing settings.

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Viewing your subscription

Access your subscription details:

1. Click your avatar in the top-right
2. Select Settings
3. Go to Billing tab

You’ll see:

• Current plan
• Billing cycle (monthly/annual)
• Next billing date
• Usage summary

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Usage dashboard

Monitor your plan usage:

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Usage alerts

Configure alerts when approaching limits:

1. Go to Billing → Alerts
2. Set threshold (e.g., 80% of limit)
3. Choose notification channel

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Changing plans

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Upgrading

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Downgrading

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Billing cycle

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Monthly billing

• Charged on the same date each month
• Cancel anytime, access until end of period
• No long-term commitment

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Annual billing

• Charged once per year
• 17% discount (2 months free)
• Cancel anytime, access until end of year

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Switching cycles

Monthly to Annual:

1. Go to Billing → Cycle
2. Click Switch to Annual
3. Pay annual amount (minus current month credit)

Annual to Monthly:

1. Go to Billing → Cycle
2. Click Switch to Monthly
3. Takes effect at annual renewal

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Payment methods

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Adding a payment method

1. Go to Billing → Payment Methods
2. Click Add Payment Method
3. Enter card details or PayPal
4. Save

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Supported methods

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Updating payment method

1. Go to Billing → Payment Methods
2. Click Edit on existing method
3. Update details
4. Save

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Removing payment method

1. Add a new payment method first
2. Then remove the old one

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Invoices

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Viewing invoices

1. Go to Billing → Invoices
2. See list of all invoices
3. Click to view or download PDF

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Invoice contents

Each invoice includes:

• Invoice number and date
• Billing period
• Plan and add-ons
• Tax breakdown (where applicable)
• Payment method used

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Invoice settings

Configure invoice details:

• Company name
• Billing address
• Tax ID (VAT, GST, etc.)
• Additional recipients

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Tax information

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VAT/GST

• EU customers: VAT applied based on country
• Australian customers: GST applied
• Other regions: May vary by jurisdiction

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Tax exemption

To claim tax exemption:

1. Go to Billing → Tax Info
2. Upload exemption certificate
3. Await verification (1-2 business days)
4. Future invoices exclude applicable taxes

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Credits and coupons

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Applying a coupon

1. Go to Billing → Coupons
2. Enter coupon code
3. Click Apply
4. Discount shown on next invoice

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Referral credits

Earn credits by referring others:

• You get: $10 credit
• They get: $10 off first month
• Share your referral link from Settings → Referrals

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Credit balance

View your credit balance:

• Credits applied automatically to invoices
• See remaining balance in Billing → Credits

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Cancellation

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How to cancel

1. Go to Billing → Subscription
2. Click Cancel Subscription
3. Select reason (optional feedback)
4. Confirm cancellation

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What happens when you cancel

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Reactivating

Within 30 days of cancellation:

1. Go to Billing
2. Click Reactivate Subscription
3. Choose plan
4. All data restored

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Troubleshooting

Payment failed

Common causes:

• Card expired
• Insufficient funds
• Bank blocked transaction

Resolution:

1. Update payment method
2. Retry payment from Billing → Retry Payment
3. Contact your bank if issues persist

Invoice missing

Check:

• Spam/junk folder
• Invoice email address in settings

Resolution:

• Download from Billing → Invoices
• Update email address if needed

Wrong amount charged

Check:

• Plan changes during cycle (prorated)
• Add-ons
• Tax additions

If still incorrect: Contact support with invoice number

Can't downgrade

Usually because:

• Usage exceeds new plan limits

Resolution:

1. Remove excess homelabs or members
2. Try downgrade again