Before you start
- Delete your account only if you are sure. Deleting removes your Stack Identity, keys, domains and all your preferences.
- Save what you need first. Once the deletion is carried out, your data is gone. kombify deletes it without undue delay and at the latest within 30 days of your request.
- A self-service data export button is not built into the dashboard today. To get a copy of your data, ask for it in the same e-mail.
- Running paid plans: deleting your account also cancels them at the earliest possible date. kombify points this out to you before deleting. If you only want to stop paying, see Change or cancel your plan.
Steps
1
Sign in and open your account settings
Open Settings from the account menu, then the Account tab.
2
Choose Request deletion
At the bottom, in the red “Danger zone”, choose Request deletion. This
opens a prepared e-mail to
info@kombify.io with the subject “Delete my
kombify account”. If no e-mail program opens, write the e-mail yourself
from the address of your account.3
Send the e-mail
Send it from the e-mail address of your account. You may add a request for
a copy of your data. To protect your data, kombify may ask you to verify
your identity.
4
Wait for the answer
kombify completes the deletion within 30 days.
What happens to your data
- Your account data is deleted at the latest within 30 days of your request.
- Security and audit logs of your account are kept while the account exists. After deletion, personal details in them are deleted or pseudonymised.
- Invoices and accounting records are kept for the periods the law requires. The privacy policy lists the periods.
Check that it worked
You receive an answer to your e-mail. After the deletion, signing in with the account no longer opens your dashboard.If something goes wrong
- The Request deletion button opens nothing. Write to info@kombify.io with the subject “Delete my kombify account”. Never send a password.
- No answer. Check your spam folder, then write again and mention the date of your first e-mail.