Sign-in problems and account basics - kombify

There are two separate kinds of sign-in in kombify, and mixing them up is the most common reason people get stuck.

Sign-in	Where	For what
kombify account	The hosted login at `login.kombify.io`, then `app.kombify.io`	kombify Cloud, the dashboard, the AI studio and Companion
Local identity of your homelab	PocketID and TinyAuth on your own computer	The services of your homelab, such as photos or passwords

The two do not replace each other. Removing a hosted connection never removes your local access.

Go to kombify.io and choose to sign in.
The hosted login page opens. Sign in or choose your account there.
You arrive at app.kombify.io.

All steps for sign-in, sign-up and account choice happen on the hosted login page, not on a form of the website you came from. Check the address of the login page before you enter anything. The official domain is login.kombify.io.

Return to kombify.io and start the sign-in again.
Check that you use the e-mail address you registered with.
Check that your browser allows cookies and local storage for the site, which the sign-in uses.
If it still fails, write to info@kombify.io and name the time of the attempt. Never send a password.

Manage your plan

Change or cancel your plan in the billing portal. See Change or cancel your plan.

Where your data is described

What kombify keeps and why is explained in the privacy policy. The legal texts are on kombify.io: Privacy and Terms.